FAQ

What is your client focus, and what do you specialize in treating?

• This practice focuses on treating adults over the age of 18. We specialize in the following: anxiety, life transitions, relationship issues, attachment issues, self-esteem, and stress management. 

Can I reach out to set up therapy services for my spouse/friend/family member?

• We understand that reaching out to a therapist can be difficult, but the individual seeking therapy must contact us themselves. This is because individuals initiating contact on a prospective client's behalf may do so without the prospective client's knowledge or consent. Therapy is a very personal choice, and the individual should have autonomy in deciding to attend therapy and in choosing whom to seek therapy from. ​

Where do therapy sessions take place?

• This practice offers both in-person and virtual sessions. The office is located at 2317 Silas Deane Highway, Suite 2, in Rocky Hill, CT. Virtual sessions are conducted through a secure, HIPAA-compliant platform.

How long do therapy sessions typically last?

• Each therapy session lasts approximately 50 minutes.

What should I expect during the first appointment?

• The purpose of the initial appointment is to gather background information, identify presenting problems, and create an individualized treatment plan to help reach your goals. This is also an opportunity to decide if we would be a good fit for ongoing treatment.

Do you require a payment method on file?

• While a credit or debit card on file is not required, it is a convenient way to pay for any portion of services not covered by insurance, including copays, deductibles, and coinsurance. Any card on file is stored securely in a HIPAA- and PCI-compliant electronic health record system. If you choose not to keep a card on file, payment is due at each appointment. Because appointment times are reserved specifically for you, a cancellation or no-show fee of $50 will be charged for appointments cancelled with less than 24 hours’ notice or missed without notice. If no card is on file, cancellation or no-show fees will be sent via invoice. Outstanding balances, including cancellation or no-show fees, must be paid in full in order to schedule new appointments or maintain ongoing appointments. We reserve the right to pause or cancel existing appointments until the balance is resolved.

• We understand that emergencies happen and may waive fees at our discretion in extenuating circumstances.

• We understand that emergencies and urgent matters do arise, and if possible, given the circumstances, please contact this practice to reschedule before your appointment. You must provide 24 hours' notice if you are unable to keep an appointment for non-emergency reasons. If you provide less than 24 hours' notice for a cancellation or no-show appointment, you will be charged a $50 fee. Insurance does not cover or pay for this charge. 

Do you prescribe medication?

• ​This practice does not prescribe medication. If you are seeking a psychiatric evaluation or medication management, referral sources for medical professionals in the area can be provided.​

Do you see clients who live out of state virtually?

• This practice is not licensed to practice clinical work outside of Connecticut and does not have a state reciprocity license. Clients must physically be in the state of Connecticut to receive treatment.